Booking Policies

Deposit Required - Due to the complex preparations for hot air balloon rides and our commitment to safety (which may result in weather-related cancellations), a deposit is required, if your ride is canceled more than 3 times or if your ride is a one-date opportunity only we will refund your deposit and booking fee minus a $25 admin fee upon request.  

Shared Rides - We must have no less than 3 people to fly for a shared ride. If you are a single rider or a couple and we don’t have a total of 3 booked we may need to change your date to a date that fits your schedule, we would do this with no less than a 48 hour notice. So you know this very seldom happens!

Booking Fees – In order to have a well-performing booking system the company that supplies and supports the system does charge a booking fee to all guests that use the system.  That fee is 8%, if your ride is canceled more than 3 times or if your ride is a one-date opportunity only we can refund that amount upon request.  If you do not want to pay this fee please call our office at 317-863-0318 or use contact form and we will help you book your ride at a flat rate of $25.

Our policy for applying that deposit is listed below, please read carefully.

If WE cancel your flight due to weather or other reasons, we will reschedule your ride and your deposit will carry over to the new booking. If canceled 3 or more times we will refund the deposit upon request.

  • If YOU cancel your flight for any reason at least 48 hours in advance, we will reschedule your flight and your $100 deposit will carry over to the new booking.

  • If your flight is canceled due to weather, we reschedule based on your availability and our openings.

  • If you cannot reschedule right away, your deposit will be valid for 2 years

  • If you cancel your flight with a 48-hour notice and request a refund for fees paid, we will refund all fees paid minus the $25 admin fee. 

  • If you cancel with less than a 24-hour notice you will be charged a fee of 50% of the total booking amount. This applies to gift certificate flights as well or you can forfeit your certificate instead of paying the 50%.

  • If you fail to show up at the launch site with no notice, the entire fee amount will be due or you will forfeit your certificate.

  • If your flight is for a one-time only date, please make us aware of that prior to booking!