Balloon flights may be canceled due to weather conditions, and we understand that there are many reasons you may need to cancel or reschedule your flight.

  • If WE cancel your flight due to weather or any other reason you will be rescheduled and your deposit will carry over.

  • If YOU cancel with at least 48 hours notice, you can reschedule and your deposit carries over.

  • If YOU cancel with less than 48 hours notice you forfeit the deposit paid.

  • If YOU cancel with less than 24 hours notice you will be charged 50% of the total booking cost.

  • If YOU fail to arrive for your flight by launch time, the entire fee amount will be due or you will forfeit your certificate.

  • If your flight is for a one-time only date, please make us aware of that prior to booking!

  • If you cannot reschedule a flight right away, carry over deposits are valid for two years.

Balloons must be loaded delicately. If you cancel late or fail to arrive for your flight, it may force cancellation for everyone else. Please do your best to arrive on time for your flight, and if there are any problems please reach out as soon as possible so we can assist you.

ONLY A PORTION OF THAT DEPOSIT IS REFUNDABLE, we will refund your deposit minus a $50 admin fee, if you paid in full the admin fee will be $100. These fees to remain a credit at our current prices at the time of booking a new date.