Shared Rides:

Unless you booked a private ride, your flight will be a shared ride – there will be other passengers in the same basket (maximum 6 passengers in addition to the pilot). For most flights, we will be using our basket that holds the pilot plus 6 passengers.

If you are booking a shared ride with 2 or fewer passengers, we may need to change your date and will make you aware of the change no less than 3 days in advance (this is very seldom an issue), this is due to operational cost. We will, of course, make the change fit your schedule. If you are booking 3 or more passengers or have booked a private ride, this does not apply.

Private Rides

If you booked a private for 5 , 6 or 7 people there is a small chance we may not have that balloon open even if the system states it is (this is a system fault we can’t fix at this time). If this does occur we will contact you ASAP and offer another date or refund your deposit paid. For a 7 person ride we are limited to 1200 lbs.